Privacy Policy

Privacy Policy

At ZELYA, protecting your personal data is a priority.

Information we collect

We may collect information that you provide when you:

  • place an order;
  • subscribe to our newsletter;
  • contact our customer service team;
  • create an account or complete a form on our website.

The information collected may include:

  • your first name and surname;
  • your email address;
  • your billing and delivery addresses;
  • your telephone number;
  • your order and transaction details;
  • limited payment information processed securely by our payment providers;
  • information relating to your use of our website.

ZELYA does not directly store your complete bank card details.

How we use your information

Your personal information may be used to:

  • process, prepare and deliver your orders;
  • manage payments, refunds and returns;
  • contact you regarding your order;
  • respond to your questions and customer service requests;
  • improve our website and your shopping experience;
  • prevent fraud and protect the security of our website;
  • send you promotional offers and marketing communications where you have agreed to receive them;
  • comply with our legal and regulatory obligations.

Sharing your personal data

We never sell your personal data.

Your information may be shared only where necessary with trusted service providers, including:

  • secure payment providers;
  • delivery and fulfilment partners;
  • website hosting and e-commerce service providers;
  • customer service and email communication tools;
  • analytics and advertising platforms, including Meta and Google;
  • professional advisers or public authorities where required by law.

These service providers may only use your information to perform the services requested on our behalf.

Cookies

Our website uses cookies and similar technologies to:

  • ensure the website functions correctly;
  • improve navigation and user experience;
  • remember your preferences;
  • analyse website traffic and performance;
  • personalise content and advertising;
  • measure the effectiveness of our marketing campaigns.

Where required, non-essential cookies will only be used after you have given your consent.

You can manage or withdraw your cookie preferences through the cookie settings available on our website or through your browser settings.

Data retention

We retain your personal information only for as long as necessary to:

  • process your orders;
  • provide customer service;
  • comply with legal, accounting and tax obligations;
  • resolve disputes;
  • prevent fraud and misuse.

Once your information is no longer required, it will be deleted or anonymised where appropriate.

Data security

We use appropriate technical and organisational measures to protect your personal information against:

  • unauthorised access;
  • loss or theft;
  • alteration;
  • disclosure;
  • misuse.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your rights

In accordance with the General Data Protection Regulation, you may have the right to:

  • access the personal data we hold about you;
  • request the correction of inaccurate or incomplete information;
  • request the deletion of your personal data;
  • request the restriction of certain processing activities;
  • object to the use of your personal data;
  • request the transfer of your data where applicable;
  • withdraw your consent at any time;
  • lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at:

📩 contact.kerialy@gmail.com

We may ask you to provide proof of identity before processing your request.

Marketing communications

You will only receive marketing communications from ZELYA where you have agreed to receive them or where otherwise permitted by law.

You can unsubscribe at any time by:

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to your orders.

International data transfers

Some of our service providers may process data outside the European Economic Area or the United Kingdom.

Where this occurs, appropriate safeguards will be implemented in accordance with applicable data protection legislation.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy when necessary.

Any changes will be published on this page with an updated revision date.

Contact

For any questions concerning this Privacy Policy or the use of your personal data, contact us at:

📩 contact.kerialy@gmail.com