Terms of Service
Terms of Service
Last updated: 20 February 2026
These Terms of Service govern the use of the ZELYA website and all purchases made through it.
By accessing our website and/or placing an order, you confirm that you fully accept these terms.
Legal information
ZELYA
Micro-enterprise
Company registration number: 84165940200017
Address: 5 Rue Auguste Comte, 69002 Lyon, France
Email: contact.kerialy@gmail.com
Products
We make every effort to describe our products as accurately as possible.
However, slight differences in colour or appearance may occur depending on your screen settings.
Product photographs are provided for illustrative purposes only and are not contractually binding.
Prices
All prices are displayed in pounds sterling (£).
ZELYA reserves the right to change its prices at any time. The price charged will always be the price displayed when the order is placed.
Any applicable delivery charges will be displayed during checkout before payment is completed.
Orders
Placing an order through the website constitutes an offer to purchase the selected products.
An order is considered accepted once the customer receives an order confirmation.
ZELYA reserves the right to refuse or cancel an order in the event of:
- payment failure or payment dispute;
- incorrect or incomplete information;
- suspected fraud or unauthorised activity;
- product unavailability;
- an obvious pricing or technical error.
Where payment has already been collected for a cancelled order, the amount concerned will be refunded to the original payment method.
Payment
Payment must be made in full when the order is placed.
All payments are processed securely through our authorised payment providers.
ZELYA does not directly store customers’ complete bank card details.
Delivery
Delivery times are provided as estimates only.
ZELYA cannot be held responsible for delays caused by the carrier, customs authorities or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery and contact information.
Further information is available in our Shipping Policy.
Right to cancel — 14 days
In accordance with applicable consumer protection regulations, customers have 14 days from the date they receive their order to exercise their right to cancel.
Returned products must be:
- unopened;
- unused;
- in their original packaging;
- in a condition suitable for resale.
For hygiene and health protection reasons, cosmetic products that have been opened, unsealed or used cannot be returned, unless they are faulty.
Return postage costs are the customer’s responsibility, except where the item received is faulty, damaged or incorrect.
Refunds
Once the returned item has been received, inspected and approved:
- the refund will be processed within 5 to 10 working days;
- the refund will be issued to the original payment method;
- original delivery charges are non-refundable, except where required by applicable law.
The time taken for the refund to appear may vary depending on the customer’s bank or payment provider.
Product use and responsibility
Customers must follow the directions and precautions displayed on the product packaging or website.
ZELYA cannot be held responsible for:
- incorrect or inappropriate use of a product;
- failure to follow the instructions for use;
- individual allergies, sensitivities or reactions that could not reasonably have been anticipated.
We recommend carrying out a patch test on a small area of skin before applying the product more widely.
Stop using the product immediately if irritation or discomfort occurs.
Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.
Intellectual property
All website content, including photographs, images, text, logos, graphics, videos and designs, is the property of ZELYA or its authorised rights holders.
Any reproduction, modification, distribution or commercial use without prior written permission is strictly prohibited.
Personal data
Personal information collected through the website is processed in accordance with our Privacy Policy.
Depending on the applicable data protection legislation, customers may have the right to request access to, correction of or deletion of their personal data.
Requests may be sent to:
Website availability
We make reasonable efforts to keep the website accurate, secure and accessible.
However, we cannot guarantee that the website will always be available, free from errors or uninterrupted.
We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.
Changes to these terms
ZELYA reserves the right to amend these Terms of Service where necessary.
The version applicable to an order will be the version published on the website when the order is placed.
Applicable law and disputes
These terms are governed by French law, without affecting any mandatory consumer rights available in the customer’s country of residence.
In the event of a dispute, the customer must first contact ZELYA so that an amicable solution can be sought.
Where no amicable solution can be reached, the dispute will be submitted to the competent courts in accordance with applicable law.